Pension Administration
A member focussed administration service using in-house software solutions to deliver the best outcomes for members and Trustees.
We offer a full range of pension administration services, including:
- Benefit calculations and payments
- Data management
- Online member portal
- Pension scheme accounting
- Pensioner payroll services
Working closely with our actuarial, investment and consulting teams we deliver an enhanced experience for members and clients.
We recognise the importance of great customer service and our member satisfaction survey results show how valued our services are by members with regular excellent feedback received.
Our innovative technology systems are tailormade in-house to simplify the scheme management process for all our clients, irrespective of size. In-house system development means we can quickly and efficiently make improvements, upgrades and launch new features to meet client and member needs.
Our Approach
Each client has a designated administration team delivering all aspects of our administration service. Members have direct online and phone access to our highly skilled and friendly team of administrators. Our investment in staff development means that our teams are able to adapt their support to fully reflect client and member needs.
This approach enables our administrators to develop an in-depth understanding of each scheme and helps to build and maintain long-term client relationships.
We continually work to improve our internal procedures and regularly discuss and implement possible alterations to our working practices to allow our teams to deliver a quality service in the most efficient way possible.
Member Experience
Members are at the heart of everything we do.
We understand that when members contact us it’s often at a pivotal moment of their lives; perhaps transitioning to retirement, or the death of a loved one.
We understand that members can feel daunted by the world of pensions and all the jargon that surrounds it.
That is why we put the member experience at the centre of how we work. We don’t off-shore any of our services and so members can always contact one of our team with knowledge about their scheme. Our members are able to opt for the communication preference that suits them best, whether online, phone, or printed communications.
All schemes have access to our online member portal Benefit Options.
Benefit Options allows members access to their pension information and scheme documentation at the click of a button. This system integrates directly with our pensions administration system allowing members to update personal information, review benefit calculations, directly message the administration team, and find general relevant pensions information.
If you’re a current member of a pension scheme administered by Quantum Advisory and need to get in touch, please email us at [email protected] Please state the scheme you are a member of in your communication.
You can log onto Benefit Options here
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Our approach to customer service is backed up by exceptional results from our member surveys. Members have returned feedback scoring us at over 97% for meeting or exceeding their expectations on turnaround times, clear communications and knowledge and professionalism of the team members they interacted with. Some of the comments received from members are below:
“All my dealings with Quantum Advisory have been prompt, efficient and professional. They have been perceptive and thorough in all their communication, always getting back as promised and keeping me informed of progress along the way. I am extremely happy with the level and quality of service from Quantum Advisory. Keep up the good work.”
"I could not praise this service highly enough. It was a real pleasure to deal with such a professional, helpful and efficient team."
"Absolute first-class service and truly exceptional professionalism in dealing with my retirement and pension. Thank you very much for everything you have done for me."
“When I rang for info I spoke to the same person who on every occasion was excellent.”
“Of my three occupational pensions, your admin process, proactive approach and time lines were the best so far!”
“For something so important as this in my life, it has been reassuring to trust the expertise of your organisation. You have excelled!”
"In my opinion your services went above and beyond. Thank you."
Anyone can be the victim of a pension scam, no matter how savvy they think they are, and it is important to be able to spot the warning signs.
We help combat pension scams by:
- Regularly warning members with our member communications about pension scams.
- Encouraging members who are taking their benefits to seek impartial guidance and advice.
- Carrying out appropriate due diligence measures on pension transfers.
- Warning members about transfers that have been identified as being high risk.
- Report actual and potential pension scam activity to the relevant authorities.
Quantum Advisory has signed up to the Pensions Regulator’s pension scam pledge to help protect members from scam activity. To help members understand the risks involved in making a transfer, the ScamSmart leaflet on “pension scams” produced by the FCA and the Pensions Regulator can be found here. The leaflet sets out what to watch out for and the implications. Anyone can be the victim of a pension scam, no matter how savvy they think they are and it is important that everyone can spot the warning signs.
Data and the management of that data is the essential lifeblood of any pensions scheme, and the foundation on which everything else must be built. Financial, Investment and Actuarial considerations could be regarded as largely irrelevant (and impossible) if it is not at first clearly understood;
- what benefits need to be paid,
- when they need to be paid, and
- to whom they need to be paid.
At Quantum we treat data management as the priority that it needs to be. We have a specialist team of pensions data experts who format, store and continually monitor the data using bespoke quality testing tools to validate and continually improve the data sets we hold so that they may be accessed and interrogated quickly and easily to answer any questions that may be asked of them.
This means we are able to offer real time analysis of the complete position in order to facilitate efficient day to day administration as well as larger standalone projects such as;
- tPR quality reporting
- De-risking solutions
- Buy-in/buy-out projects
- Pensions Dashboard readiness and connectivity
Jemma to provide copy
We know that clients value independent verification of the quality of administration systems and processes and so we are ISO 9001 accredited and produce an AAF 01/20 report covering our control framework for our administration, accounting and related IT services.
These audits and validations enable our clients, clients’ scheme auditors and prospective clients to understand the care taken and the continuing investment that we make to deliver an excellent service.
We have set up robust systems and controls across our processes to ensure we meet industry requirements and follow best practice.
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AAF01/20
Our administration, finance and payroll, and IT procedures and controls are audited annually in accordance with AAF01/20. We are pleased so have reported no exceptions since 2017.
The Report is designed to enable our clients, prospective clients and scheme auditors to understand the care taken and the continuing investment that we make to deliver an excellent service. It describes the key control procedures we have put in place to meet industry requirements and follow best practice
Talk to our team
Get in touch with our friendly team today to talk about how we can help your business.