Pensions Administration
When pensions feel personal again. That’s the Quantum difference.
High quality pensions administration is vital for maintaining accurate member records, ensuring timely and correct benefit payments, complying with complex regulations and building trust and engagement with your members. Don’t let inefficient or unreliable administration cause costly errors, compliance headaches and frustrated members.
Partners in Confidence: Seamless Pensions Administration
Quantum Advisory delivers a big name service, on a first name basis for your pension scheme. We combine expert knowledge with a personal touch, acting as your trusted partner to ensure smooth and accurate administration, and always with the needs and best interests of your scheme and its members at the forefront.
High touch service meets down-to-earth pricing
By choosing Quantum Advisory for your pension administration needs, you can feel confident that your scheme and members are in expert hands. As your partners in confidence, you can expect smooth, reliable administration where your members are well looked after, ensuring superior member service and outcomes.
- Tailormade technology: Innovative in-house technology to simplify scheme management, allowing for rapid improvements and updates to meet your evolving needs.
- Dedicated teams: You’ll have a designated administration team that understands your scheme inside out, building lasting relationships.
- Member-first approach: Our skilled and friendly UK-based team is directly accessible - without call centres or offshoring - so members can always speak to someone with knowledge of their scheme.
- Simplifying the complex: We keep things simple to ensure full understanding and confident decision making, always using clear, straightforward language with members.
- Joined up expertise: Our administration team works closely with our actuarial, investment and consulting experts for a seamless experience.
- Always improving: We’re constantly refining our processes to deliver a high-quality and efficient service, aligned to your requirements.
- Robust and accredited: Our procedures are audited annually (AAF01/20), and we hold ISO 9001 accreditation, giving you peace of mind.
- PASA Membership: Membership of the Pensions Administration Standards Association (PASA) enables us to commit to the ongoing support and development of pensions administration. Collectively, industry peers work to protect and empower members and maximise their choices and outcomes.
All schemes have access to our intuitive online member portal - Benefit Options.
Benefit Options allows members access to their pension information and scheme documentation at the click of a button, integrating directly with our pensions administration system. Members can update personal information, review benefit calculations and income drawdown calculators, directly message the administration team, and find relevant pensions information.
Accurate, well-maintained pension data is the foundation on which everything else rests. At Quantum Advisory, we treat data management with the same care and attention we bring to the rest of our service - proactively, personally, and with your scheme's long-term interests firmly in mind.
Our specialist data team uses bespoke quality testing tools to validate, interrogate and continuously improve the records we hold, allowing it to be accessed and interrogated quickly and easily.
What good pension record keeping looks like
Day-to-day pension record keeping is about more than storing information. It means maintaining clean, complete, audit and opportunity-ready member records so that benefit calculations are accurate, reporting requirements are met without stress, and members receive the right benefits at the right time.
Preparing for what's ahead
The regulatory and market landscape is shifting quickly. Whether your scheme is navigating the Pensions Dashboard, working through GMP equalisation, or planning a path to buy-out, the quality of your data will determine how smoothly those processes go. We work with trustees to ensure their data is not just compliant today, but also ready for what's coming.
Our specialist data services include:
- Pensions data audits and cleansing identifying gaps, inconsistencies and errors in your member records, and fixing them.
- Transaction data readiness – getting your data buy-in and buy-out ready, so you can move quickly and secure competitive insurer pricing when the time comes
- GMP projects – expert support for GMP reconciliation, verification and equalisation, managed end-to-end by our experienced team
- Pensions Dashboard preparation – ensuring your scheme connects to the Pensions Dashboard ecosystem on time and with confidence
- The Pensions Regulator quality reporting supporting your statutory data submissions with accuracy and ease
Anyone can be the victim of a pension scam, no matter how savvy they think they are, and it is important to be able to spot the warning signs. We help combat pension scams by:
- Regularly warning members about pension scams.
- Encouraging members taking their benefits to seek impartial guidance and advice.
- Carrying out appropriate due diligence measures on pension transfers.
- Warning members about transfers that have been identified as being high risk.
- Report actual and potential pension scam activity to the relevant authorities.
Quantum Advisory has signed up to the Pensions Regulator’s pension scam pledge to help protect members from scam activity. To help members understand the risks involved in making a transfer, the ScamSmart leaflet on “pension scams” produced by the FCA and the Pensions Regulator can be found here.
What is a pension administrator?
A pension administrator manages the day-to-day operation of pension schemes on behalf of trustees and employers. The role of a pension scheme administrator covers pension record keeping, processing member transactions, calculating benefits, ensuring regulatory compliance, and member communications. Whether in-house or third-party pension administrators, these professionals are the operational backbone of pension scheme administration, ensuring all pension data management meets required standards.
What's the difference between outsourced pension administration and in-house administration?
Outsourcing pension administration means engaging specialist third-party pension administrators like Quantum Advisory, while in-house administration relies on your own staff and systems. Outsourced administration provides dedicated expertise across DB pension administration and defined contribution pension plan administration, plus established technology platforms and compliance frameworks.
How does outsourced administration help with pensions dashboards compliance?
Pensions dashboards require schemes to deliver member data through a standardised digital interface, demanding high-quality pension data management and robust pension record keeping. Professional pension plan administrators specialising in outsourced administration have already invested in the technology and data cleansing capabilities needed for pensions dashboards connectivity. Engaging experienced third-party pension administrators for your pension scheme administration helps trustees meet data quality standards and achieve timely pensions dashboards compliance without costly remediation.
What types of schemes can benefit from outsourced pension administration?
Pension administration outsourcing suits virtually all scheme types. For defined benefit pension plan administration, specialist providers deliver technical expertise in GMP rectification, trivial commutation, and transfer value quotations. Corporate pensions administration for DC arrangements benefit from scalable platforms and dedicated member services. Professional pension scheme administrators tailor their service to single- or multi-employer arrangements, maintaining high standards throughout.
What should trustees look for in a pension administrator?
When selecting a pension administrator, trustees should evaluate several critical factors. Seek proven expertise in your scheme type - whether you need a defined benefit pension administrator, defined contribution pension plan administration, or both. Strong pension data management and pension record keeping are essential, especially with pensions dashboards approaching. Check whether the pension scheme administrator offers direct member access, holds accreditations such as AAF 01/20 and ISO 9001, and holds PASA membership. The right pension scheme administrator should act as a true partner, providing transparent reporting, proactive communication, and the flexibility to handle complex projects like GMP rectification when needed. Also assess their ability to work collaboratively with your actuarial and investment advisers to provide seamless, joined-up expertise.
Member testimonials
We recognise the importance of great customer service and our loyal clients and excellent member service are testament to our approach. In our most recent member survey, over 98% told us we’re meeting or exceeding their expectations.
All my dealings with Quantum Advisory have been prompt, efficient and professional. They have been perceptive and thorough in all their communication, always getting back as promised and keeping me informed of progress along the way. I am extremely happy with the level and quality of service from Quantum Advisory. Keep up the good work.
I could not praise this service highly enough. It was a real pleasure to deal with such a professional, helpful and efficient team.
Absolute first-class service and truly exceptional professionalism in dealing with my retirement and pension. Thank you very much for everything you have done for me.
When I rang for info I spoke to the same person who on every occasion was excellent.
Of my three occupational pensions, your admin process, proactive approach and time lines were the best so far!
For something so important as this in my life, it has been reassuring to trust the expertise of your organisation. You have excelled!
Talk to our team
Get in touch with our friendly team today to talk about how we can help your business.